Reception & community
Events, documents, visitors and everyday building questions.
Arlean CarlosConcierge & Community Manager07917 517398 ↗arlean.carlos@regentswharf.co.uk ↗Reception: Monday–Friday, 08:00–17:00.
Landline: 020 4603 3500.
YOUR HEALTH & SAFETY GUIDE
Good questions.
Clear answers.
Planning an event? Expecting a large delivery?
Find the steps, the documents and how to contact us, all in one place.
Based on your Occupier Handbook
Type your own question or choose a topic below. Answers link to the source and explain where to get each document.
TRY:
Fire alarm? Leave by the nearest safe exit. Use the stairs. Go to Wharfdale Road.
FIND YOUR WAY
What’s on your mind?
A GOOD PLACE TO START
Common questions.
Let’s get the right person to help.
Can’t find your question here? Contact us and we’ll help you confirm the answer and any documents you need.
YOUR DOCUMENT GUIDE
Understand
the paperwork.
What it is. When you need it. Where to get it.
Building PDFs, forms, permits and your own team’s records.
Available building PDFs are copies of the published Document Hub files. We hold some building records; your company or contractor prepares others. Open the current Document Hub ↗
PEOPLE, NOT PAPERWORK
A little help
goes a long way.
Can’t find the answer, need a form or want to check an approval? Here’s where to start.
Building Management
Work approvals, landlord consent and building safety documents.
Ralph KamperGeneral Manager, JLL07887 780760 ↗Ralph.Kamper@jll.com ↗Our Building Management team must issue and sign your contractor’s permit before work starts.
Routine service requests
Use Equiem → Help Desk for maintenance, operational support and request tracking.
Routine helpdesk hours: Monday–Friday, 08:00–17:00. Contact Security directly for urgent out-of-hours assistance.
Need immediate assistance?
For an immediate emergency, call 999. Contact Security or Reception directly for urgent building assistance. During a fire alarm, follow the evacuation instructions.